![]() The applications are designed to provide powerful tools in a simple, easy-to-use interface. To open up a new chat session click this link: Contact Customer Care.Adobe has announced Photoshop Elements 2021 and Premiere Elements 2021. Their hours are Monday to Friday (9am to 5pm every day).Īlternatively, you can use the Adobe Customer Care Virtual Assistant online chat service. If you're in the UK the number you can call is 020-7365-0735. Their hours are Monday to Friday (24 hours a day). If you're based in the US the number you can call is 1- 80. However, I've seen some really good feedback recently about Adobe Customer Care - where they even remotely take control of your computer and fix these sort of "under-the-hood" issues. You may have to be patient and wait a little while for a response - most Adobe employees are still working remotely, like many people across the world - and as such, there's inevitably a little slowdown in normal operations. If following the above advice still doesn't solve your issue(s), or you're not happy with having to go through all this yourself, then I highly recommend getting in touch with Adobe Customer Care directly. That means there aren't many instances of where uninstall procedures haven't gone according to plan, and hence I don't have many previous cases to refer to when helping with this particular problem. One of the nice things about Photoshop Elements is that you can have multiple versions of the application on your computer at the same time, so many Elements users keep their old versions installed as well as their most recent version. ![]() It depends on what other Adobe apps you have installed on your system and how prepared you are to reinstall them all (if that is what is needed). On the second menu screen you can either select the individual apps you want to uninstall, or what I might be tempted to do at this point is go for the "nuclear" option - that's "18" for Clean All. As explains in his post on this Support Community, at the first menu screen choose "1" for All ![]() Go to the Knowledge Base article How and when to use the Creative Cloud Cleaner tool and scroll down to the section entitled "How to use the Creative Cloud Cleaner tool" and select Windows from the Choose your OS dropdown menu. You say you have already used this but I don't know which options you chose, so bear with me if you've already done exactly all of this How to close a conflicting process in Windowsįor Error code: 199 the only apparent solution is to use the Creative Cloud Cleaner tool. The Error code: 81 is a little more common and involves another Adobe application or process running in the background which is causing a conflict with the installer.įor Error code: 81 you need to use the follow Knowledge Base article to close down the offending app or process: The Error code: 199 doesn't appear to be very common so information on dealing with it is a bit scant, but it does seem to have something to do with a previously incomplete uninstall. Thanks for your response and sorry the issue hasn't been resolved yet So if you want a swifter reply if everyone's advice still doesn't resolve this problem (or next time you have a new problem), try and stay a little calmer, be a bit more polite, and cut out the colorful language. I'm not going to spend my time trying to be helpful, if all you're going to do is vent your anger towards me instead. I must admit after reading your post the first time four hours ago, my reaction was to wait until you'd calmed down before I replied. I understand we all get stressed out when technology doesn't work the way it should (which of course isn't just limited to Adobe products). On a side note, this is a user-to-user support community, not really the place to let your frustrations out and have a rant at Adobe when things aren't going as smoothly as you'd wish. Although, feel free to focus on Step 2: Reset your hosts file which correctly mentions as being the usual suspect when dealing with this type of problem. I suggest going through the steps (in order) outlined under the heading How to fix connection errors. ![]() ![]() The first one is Installing Photoshop Elements, which has a great Troubleshoot Installation section at the end of the article.įortunately, you have already got through this stage without a hitch, so that leads onto your problem with connecting to the Adobe Activation server when the application attempts to verify your serial number, and the second Knowledge Base article - Resolve Connection Errors. Adobe provide two very good Knowledge Base articles in the Support section of their website that can be very helpful when installing Adobe Photoshop Elements, especially if you're new to installing Photoshop Elements. ![]()
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